Goods supplied in accordance with the buyer’s order can only be returned with the express approval of the The Virus Centre.
The Virus Centre will abide by the consumer garuntees act for return of goods where applicable.
Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted.
Where goods are accepted (for credit or refund at The Virus Centre’s discretion) they must be delivered at the buyer’s expense into the The Virus Centre warehouse in original condition and packaging. Returned products are the buyer’s responsibility until they reach the The Virus Centre. The Virus Centre shall not be responsible for misdirected shipments or products lost or damaged in transit.
The Virus Centre reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 15% of the invoice priced and levied at the The Virus Centre’s absolute discretion. Any refunds (at the The Virus Centre’s discretion) will be refunded in the form of the original payment method used by the buyer.